Our services & treatments

SERVICES

By appointment only.  No walk-ins accepted

BATHING & GROOMING

Bath, Blow Dry (& Tidy-up)

1 to 1.5 hour treatment for short or natural coated dogs or, as maintenance between full grooms for clipped dogs.

Treatment includes: a warm bath and blow dry, brush out, de-shed as required, nail trim and ear cleaning; Tidy-up includes eye and paw/feet trim.

Full Groom, Makeover & Tidy Trim

2 to 3 hour treatment for a full haircut, makeover (re-style) or *tidy-trim.

Treatment includes: a warm bath and blow dry, brush out and de-shed of undercoat if required, haircut, nail and pad trim, feet, face, ear and eye trim, hygiene (sanitary) trim, ear plucking and cleaning, scissoring and styling, ending with a spray of finishing spritz. Anal glands can be expressed if requested.

*Tidy-trim here means our 3-F treatment which is cleaning up the face and tidying up the feet and fanny (sanitary area).

Puppy’s First Groom

The Shampoos

Should your K9 require to be bathed with a specific shampoo, please let us know and make sure to bring it along for us to use. Here are the go-to shampoos we use at our Spa. We have others, just ask. You can also check out our Spa Treatments section.

Soos Pets Hypoallergenic Shampoo : The Natural Hypoallergenic Shampoo helps stop painful rashes,  discomfort and allergic dermal reactions immediately. Soos’ Natural Hypoallergenic Shampoo is specially formulated for dogs (and cats) with allergies and for pets with sensitive skin or chronic skin conditions. It acts as a long-term solution while simultaneously providing fast acting relief for irritated skin. This shampoo’s no tears formula is so gentle that it will not irritate eyes or other sensitive areas.

When used together with Soos Pets’ matching Revitalizing Leave-in Hypoallergenic Conditioner that’s deeply absorbing with vitamins, essential oils and 100% natural elements, the health of your pets’ skin and coat is cared for and maintained. This natural treatment uses its amazing formula to help boost the dog’s coat appearance and shine while helping its skin reduce redness and irritation.

Marshmello Shampoo : A plant-derived shampoo with Coconut Surfactants making it a Truly No-Silicone, Sulfate-free Shampoo!
Made with Real Marshmallow Root* Shea butter* Keratin* Babassu oil*

Its smooth and creamy richness rinses perfectly clean!  … Real Clean without the use of harsh sulfates and it leaves coats fluffy and soft, YES….. the MarshMello Shampoo smells like marshmallows! When used in combination with MarshMello Dematt, with its natural plant extracts, we get the slippiness we need to help detangle your K9’s fur! The Marshmello Dematt is sprayed directly into the tangles and matted areas where it can be allowed to be absorbed then worked through with our combs and brushes. It rinses perfectly clean-without the drying residue of silicones. The Natural Babassu oil creates sheen and the Keratin helps to re-structure the hair shaft naturally! There’s no buildup ever. To help us create more fluffiness after bath, we simply spritz a little into the fur before hand-drying, to create volume and lift while we brush or spritz a little into our hands first, then apply and fluff-dry!

Vetrolin Bath Ultra Hydrating Conditioning Shampoo : Clean has never felt or smelled so good. Vetrolin Bath by Farnam is a hydrating shampoo with PABA sunscreen and coat conditioners. It’s particularly excellent on the natural coats. The concentrated Vetrolin Bath, with Argan Oil, cleans gently and effectively. Its rich lather foams away dirt, skin debris and dandruff. Argan Oil, rich in Omega-6 fatty acids, strengthens hair and provides additional shine. Protein-enriched conditioners and PABA sunscreen protect skin and hair from environmental pollutants. Vetrolin Bath with Argan Oil easily rinses out fast, leaving a healthy shine and a lustrous, manageable coat with the Bath fresh, familiar Vetrolin fragrance.

Pure Oxygen® HD Shampoo : This shampoo by Ogena Solutions is a 100% non-toxic, environmentally safe, and veterinarian-recommended way to clean and deodorize your dog as well as cats, horses and cattle. Used in animal shelters and by groomers across North America on both cats and dogs, this rinse-free animal shampoo converts to oxygen and water vapor, leaving absolutely no active residue and works gently on the animal’s skin. Unlike traditional pet shampoos that can contain perfumes, the Pure Oxygen HD Shampoo contains no added fragrances to mask odor or cause potential allergic reactions. It is safe for daily use – in fact, regular use helps keep the skin, hair and coat clean, fresh and healthy.

SPA TREATMENTS

SPA TREATMENT NOTE : These are add-on treatments that we can provide to truly pamper your K9 while they are getting their haircut and grooming at our K9 Pet Spa. These treatments are combined with our regular grooming treatments and carry an extra charge; accordingly, these treatments are not provided as stand-alone services.

Nagayu CO2 hydrotherapy – a treatment that works! Nagayu CO2 hydrotherapy has helped thousands of dogs suffering from skin issues around the world; problems like eczema, hot spot, itchiness, dandruff, bug bites, and hair loss. Obvious improvement may be seen after 1~2 sessions, and it requires nothing more than a 3-minute shower. After rinsing off shampoo, we place one CO2 tablet into the shower head and rinse it like a regular shower. It will give you a much deeper cleansing result than regular water, while applying moisturizing supplement on the skin and coat at the same time. There are two options available –

As a Moisturizer: Coconut oil – Suitable for coat repair
For skin recovery: Lactic Acid – Suitable for skin problem recovery

These tablets are specially made for pet bathing, helping pets everywhere with issues like dandruff, hotspots, yeast, tick/flea bites, odor, itchiness, hair growth and overall cleanliness for skin and coat. It is 100% safe and effective. It has a longer lasting deodorant. Promotes coat growth and speeds up wound recovery.

DERMagic Skin Care System – a 4-step fast, safe and effective all-natural solution for skin problems beginning with treatment at our spa and then in follow-up visits or with care at home by you. The treatment addresses severe dog itching, skin allergies, mange, black skin disease and hair loss, hot spots, dandruff or seborrhea, cuts and sores and other secondary dog skin problems resulting from flea or mite allergies and even trauma – common conditions which are miserable for your pet, and for you which until now, has been difficult to treat without steroids, antibiotics, or strong chemicals. The four step DERMagic skin care system is a fast, safe and effective all-natural solution for these skin problems and also yeast infections.

DERMagic Anti-dandruff Salt Scrubs – a treatment using a blend of Dead Sea salts and natural minerals removes dead skin cells, draws toxins from the skin, relieves itching and leaves your pet’s skin and coat fresh and exfoliated. The DERMagic Anti-Dandruff Salt Scrub is formulated with organic whole-leaf aloe vera, vitamin E, and pure rosemary essential oil to help remove dead skin cells, relieve itching, and leave your pet’s skin exfoliated. These all-natural, mineral-rich sea salts restore a healthy skin and coat in dogs and cats, and your pet will love the luxurious spa treatment!

As a Skin Exfoliant: The Salt Scrub helps draw toxins from the skin to leave you pet’s skin and coat fresh and exfoliated.
As a Soak to Relieve Itchy Paws: The Salt Scrub can be used as cleansing, relaxing paw soak. Soaking is one of the best ways to treat your pet’s seasonal allergies is to keep their paws clean.
As a Therapeutic Soak: The Dead Sea Salts, consisting of rich minerals, are especially beneficial for senior pets, animals with hip conditions or other orthopedic conditions, arthritis and to help reduce inflammation.

Fleas – Please note that although we can and do offer flea baths, we do not typically accept dogs with fleas unless it is for a firm appointment for a flea bath. Should your dog arrive with a flea infestation that is discovered after the groom has started, a flea supplement of $25 (minimum) will apply. This fee is intended to cover the extra time needed for the coat being treated with a special flea shampoo, as well as the Spa being cleaned and disinfected prior to the next client arriving for their appointment together with any towels used so they can be washed separately.

If your dog has fleas, if you are able, please treat them prior to visiting the Spa.

Skunk – Should your dog be brought to us after being skunked, a skunk supplement of $27.50 (minimum) will apply. This covers the coat being treated with the amount of product used to eliminate the odour and the Spa being cleansed of skunk odour. Any product used on your dog that is remaining will be given to you to take home to use. Skunk odour is pervasive and lingers for a long while. While we can fully bath your dog and help reduce the skunk smell, the smell can and will linger on for some time and when your dog gets wet, the smell of skunk will re-appear, albeit less prominently as time passes. You are most successful in treating a skunk attack on your dog at home when you do so immediately or as soon as possible after your dog has been skunked. Mild skunk odors in your home can be eliminated with proper ventilation, usually within 14 to 21 days.

** One thing to remember is that when your dog is skunked, even if you’re successful at treating your dog immediately, the smell will still appear to be evident, that’s because the odour is in your environment where the skunk has sprayed and importantly it’s also in your nostrils, so even if you’ve eliminated it, you’re still smelling it. The human nose is very sensitive to the pungent molecules in a skunk’s spray. As such, you may detect a lingering odor even after a thorough cleaning. Rest assured that it will dissipate and go away. The best thing you can do is to maintain airflow in your home. Open all of your windows and let as much sunlight in as possible to oxidize the odor and shorten its lifespan. Also, run the fan in your central heating or AC system to circulate the air. Place bowls of vinegar in each room for two or three days. Stronger odors, such as those that have seeped into clothing, furniture and pet fur, may and cannot be eliminated. If no immediate action is taken, untreated skunk smell can last for months or even years! However, if it has seeped into furniture or clothing unfortunately, it may not be able to be eliminated.

WHILE YOU WAIT

Just like it says, while you wait. These are quick things we can do while you wait or grab a coffee! All “While you wait” services are by appointment. Here’s what we offer:

Nail Trim – 10-15 minute service. Nail grinding is offered as part of nail trimming. Please ask us.

Nail, Feet & Pad Trim – 15-20 minute service where we trim the nails, clean up the “fur slippers” from the pads and neaten the feet.

3-F Special (Face, Feet & Fanny trim) – 20-25 minute service which covers cleaning up the face and tidying up the feet and fanny (sanitary area).  Nail trim is not included but can be added for $5.

Eye Trim – a 10-minute service that offers a clean-up around the eyes.

Ear Cleaning – a 10-minute service to clean ears. Ear plucking takes additional time and carries an extra charge.

COSMETIC TEETH CLEANING

Cosmetic Teeth Cleaning is offered by The Art of Dog Grooming Inc. where the comfort and well-being of your dog is their number one priority.

In our sanitized Teeth Cleaning Room and relaxed environment, Lisa from The Art of Dog Grooming, uses a holistic approach to provide a cosmetic teeth cleaning above the gum line using hand scalers. This is an extremely gentle procedure.

Lisa works one on one with each dog with each appointment taking approximately 45 minutes to an hour depending on the amount of build up. By working alone with your dog, she finds they settle down and are much calmer.

Although this type of cleaning is a wonderful safe service it is not a medical procedure but rather cosmetic service.
 
Lisa is not a veterinarian and does not practice veterinarian medicine; she does not examine, diagnose, or cure any disease.

It is her guarantee that all instruments are well cared for, sharpened, and a new sterilized set of instruments is used on each dog. The sterilization procedure is the same as that used in dental offices throughout Ontario.

HOUSEKEEPING

At the K9 Pet Spa, our focus is on providing a safe and secure environment for your dog. For this reason, it is important that you share as much information with us about your dog as possible. This will help us during the grooming process to ensure the safety of both your pet and our team while your fur baby is in our care.

GROOMING APPOINTMENT Ps & Qs

No Shows, Cancelling, and Rescheduling – We totally get it; life happens, and sometimes you can’t keep your appointment. Personal emergencies, pet illness, and other unforeseen events are out of your control. However, please be mindful that when you cancel an appointment on short notice, we cannot always fill that time, and clients on the waiting list miss the opportunity to have their dog groomed sooner.

The following fees and terms may apply:

• For cancellations with less than 48-hour notice, a charge equal to 50% of the reserved treatment amount will apply.
• There are no fees applied for cancellations given with 48 hours or more notice or in cases of emergency – see Health & Well-being.
• No shows or cancellations on the day of the appointment may be charged 100% of the appointment fee. A second cancellation without advance notice or repeated no-shows will require pre-payment of the full fee when booking the next appointment.

Rescheduling is always welcome, and we’ll try our best to fit you in as quickly as possible. Rescheduling on the day of the appointment will be treated as a cancellation.

If you need to cancel or reschedule your appointment outside normal working hours, please text us at 519-572-9977 or leave us a voicemail at 519-954-5550, including your name, your dog’s name, the appointment date and time, and the time of your call.

Health & Well-being – If your dog is unwell (e.g., diarrhea, vomiting, or kennel cough), please do not bring them to the Spa for their comfort. We are happy to reschedule your appointment.

Please also note that dogs who are pregnant are not accepted for full grooming. “While You Wait” services may be performed as long as the dog can remain calm during the visit and can tolerate the environment in the Spa. Our motto here is safety first and foremost.

Late Arrival – Running late? It happens! Please try to arrive on time. If you’re more than 15 minutes late, fitting you in may not be possible, as this impacts the next client. We understand you may be delayed through no fault of your own, and if time allows, we’ll do our best to accommodate you.

Elimination – No one likes accidents! Please make sure your dog has relieved themselves before arriving at the Spa. A full bladder or bowel can make grooming uncomfortable for your dog.

THE APPOINTMENT

Treatment Time – We’ll give you an estimated pick-up time when you drop off your dog. We’ll call or text you once they’re ready. Occasionally, unforeseen circumstances may require extra time, but we’ll let you know if this is the case.

Behavior – For the safety of both your dog and our team, we reserve the right to refuse service if we observe aggressive behavior that may pose a danger. If the grooming has started and we need to stop, a charge of 50% of the treatment fee will apply.

Burrs, Mats, Tangles & Knots – If your dog’s coat has excessive burrs or severe matting that cannot be brushed out without causing stress or pain, we may need to clip the area short. We will seek your consent prior to proceeding. To prevent this in the future, we can discuss a tailored maintenance program for your dog. Under the Provincial Animal Welfare Services Act, 2019, it is our duty to ensure your dog’s well-being while in our care.

Pricing – Prices are subject to change without prior notice. Prices quoted are guidelines; the exact cost will be determined during assessment. Any additional charges will apply if your dog has fleas, requires special treatment, or needs extra assistance. We’ll inform you if adjustments are needed during their visit.

Fleas – Unless there is a specific appointment made to treat a dog’s flea infestation, we do not accept dogs with fleas. If a flea infestation is discovered during grooming, a $25 (minimum) supplement will apply for a flea treatment. This covers additional time, special shampoo, separate towel washing, and Spa sanitation.

Skunk – A skunk supplement of $27.50 (minimum) applies when a skunk treatment is required. This includes treatment with an odor-eliminating product. Note that while we can reduce the skunk smell, it may reappear slightly when your dog gets wet. Proper ventilation usually helps mild odors dissipate within 14 to 21 days.

Your Data – We keep detailed records of all dogs, treatments, and their owner’s information. All data is kept confidential and secure and is not shared with any third parties.

Insurance – The K9 Pet Spa is fully insured.

Satisfaction Guarantee – If for any reason you are not completely satisfied with the service, please let us know so we can address any issues. We’re human, and sometimes things are missed. We cannot correct any oversight if you don’t let us know.

Payment – Payment is due upon completion of service. We accept Visa, Mastercard, debit cards, e-transfer, and cash.