Our services & treatments
What we do
Breed standard along with a full understanding of mixed breeds – the approach for all our awesome K9 clients is that ‘all dogs are different and unique’ and that the methodology is tailored and personalized for each and every dog.
Grooming and treatments are never rushed and this ensures that every K9 client has a positive and relaxing experience, full of constant reassurance, cuddles and rest breaks. All K9 clients are hand dried; cage dryers are not used at our K9 Pet Spa.
SERVICES
By appointment only. No walk-ins accepted
BATHING & GROOMING
Bath & Blow Dry
A 1 to 1.5 hour treatment suited for K9s that are short or natural coated or, as maintenance between full grooms for clipped dogs. Treatment includes: a warm bath and blow dry, brush out, de-shed as required, nail trim and ear cleaning.
Full Groom, Makeover & Tidy Trims
A 2 to 3 hour treatment for K9s in need of a full haircut, makeover (re-style) or tidy-trim.
Treatment includes: a warm bath and blow dry, brush out and de-shed of undercoat if required, haircut, nail and pad trim, feet, face, ear and eye trim, hygiene (sanitary) trim, ear plucking and cleaning, scissoring and styling, ending with a spray of finishing spritz. Anal glands can be expressed if requested.
Puppy First Groom
A quick 30 minute to 1 hour in-and-out treatment that introduces your puppy to the benefits of grooming and encourages them to relax in the grooming environment ready for future treatments – recommended once your puppy has had all their vaccinations, typically around the 12 week point. This service is only applicable to dogs under 6 months of age.
Treatment includes: a warm bath with a gentle soft blow dry, brush out, nail trim and pads if necessary, mini eye trim and ear cleaning, finishing spritz.
If your puppy doesn’t yet need a groom or even a bath, but you would like to get your pup used to the grooming process and to see that it is not a place to dread coming to, then just bring your puppy in to our K9 Pet Spa to experience the smells and what it feels like to sit up on the table, get loved, brushed out, and feel the clippers on their body. There is no charge for visiting us! Also, if we end up trimming its nails, your puppy’s first nail trim is 100% on the house!
The Shampoos
Should your K9 require to be bathed with a specific shampoo, please let us know and make sure to bring it along for us to use. Here are the go-to shampoos we use at our Spa. We have others, just ask. You can also check out our Spa Treatments section.
Soos Pets Hypoallergenic Shampoo : The Natural Hypoallergenic Shampoo helps stop painful rashes, discomfort and allergic dermal reactions immediately. Soos’ Natural Hypoallergenic Shampoo is specially formulated for dogs (and cats) with allergies and for pets with sensitive skin or chronic skin conditions. It acts as a long-term solution while simultaneously providing fast acting relief for irritated skin. This shampoo’s no tears formula is so gentle that it will not irritate eyes or other sensitive areas.
When used together with Soos Pets’ matching Revitalizing Leave-in Hypoallergenic Conditioner that’s deeply absorbing with vitamins, essential oils and 100% natural elements, the health of your pets’ skin and coat is cared for and maintained. This natural treatment uses its amazing formula to help boost the dog’s coat appearance and shine while helping its skin reduce redness and irritation.
Marshmello Shampoo : A plant-derived shampoo with Coconut Surfactants making it a Truly No-Silicone, Sulfate-free Shampoo!
Made with Real Marshmallow Root* Shea butter* Keratin* Babassu oil*
Its smooth and creamy richness rinses perfectly clean! … Real Clean without the use of harsh sulfates and it leaves coats fluffy and soft, YES….. the MarshMello Shampoo smells like marshmallows! When used in combination with MarshMello Dematt, with its natural plant extracts, we get the slippiness we need to help detangle your K9’s fur! The Marshmello Dematt is sprayed directly into the tangles and matted areas where it can be allowed to be absorbed then worked through with our combs and brushes. It rinses perfectly clean-without the drying residue of silicones. The Natural Babassu oil creates sheen and the Keratin helps to re-structure the hair shaft naturally! There’s no buildup ever. To help us create more fluffiness after bath, we simply spritz a little into the fur before hand-drying, to create volume and lift while we brush or spritz a little into our hands first, then apply and fluff-dry!
Vetrolin Bath Ultra Hydrating Conditioning Shampoo : Clean has never felt or smelled so good. Vetrolin Bath by Farnam is a hydrating shampoo with PABA sunscreen and coat conditioners. It’s particularly excellent on the natural coats. The concentrated Vetrolin Bath, with Argan Oil, cleans gently and effectively. Its rich lather foams away dirt, skin debris and dandruff. Argan Oil, rich in Omega-6 fatty acids, strengthens hair and provides additional shine. Protein-enriched conditioners and PABA sunscreen protect skin and hair from environmental pollutants. Vetrolin Bath with Argan Oil easily rinses out fast, leaving a healthy shine and a lustrous, manageable coat with the Bath fresh, familiar Vetrolin fragrance.
Pure Oxygen® HD Shampoo : This shampoo by Ogena Solutions is a 100% non-toxic, environmentally safe, and veterinarian-recommended way to clean and deodorize your dog as well as cats, horses and cattle. Used in animal shelters and by groomers across North America on both cats and dogs, this rinse-free animal shampoo converts to oxygen and water vapor, leaving absolutely no active residue and works gently on the animal’s skin. Unlike traditional pet shampoos that can contain perfumes, the Pure Oxygen HD Shampoo contains no added fragrances to mask odor or cause potential allergic reactions. It is safe for daily use – in fact, regular use helps keep the skin, hair and coat clean, fresh and healthy.
SPA TREATMENTS
SPA TREATMENT NOTE : These are add-on treatments that we can provide to truly pamper your K9 while they are getting their haircut and grooming at our K9 Pet Spa. These treatments are combined with our regular grooming treatments and carry an extra charge; accordingly, these treatments are not provided as stand-alone services.
Nagayu CO2 hydrotherapy – a treatment that works! Nagayu CO2 hydrotherapy has helped thousands of dogs suffering from skin issues around the world; problems like eczema, hot spot, itchiness, dandruff, bug bites, and hair loss. Obvious improvement may be seen after 1~2 sessions, and it requires nothing more than a 3-minute shower. After rinsing off shampoo, we place one CO2 tablet into the shower head and rinse it like a regular shower. It will give you a much deeper cleansing result than regular water, while applying moisturizing supplement on the skin and coat at the same time. There are two options available –
As a Moisturizer: Coconut oil – Suitable for coat repair
For skin recovery: Lactic Acid – Suitable for skin problem recovery
These tablets are specially made for pet bathing, helping pets everywhere with issues like dandruff, hotspots, yeast, tick/flea bites, odor, itchiness, hair growth and overall cleanliness for skin and coat. It is 100% safe and effective. It has a longer lasting deodorant. Promotes coat growth and speeds up wound recovery.
DERMagic Skin Care System – a 4-step fast, safe and effective all-natural solution for skin problems beginning with treatment at our spa and then in follow-up visits or with care at home by you. The treatment addresses severe dog itching, skin allergies, mange, black skin disease and hair loss, hot spots, dandruff or seborrhea, cuts and sores and other secondary dog skin problems resulting from flea or mite allergies and even trauma – common conditions which are miserable for your pet, and for you which until now, has been difficult to treat without steroids, antibiotics, or strong chemicals. The four step DERMagic skin care system is a fast, safe and effective all-natural solution for these skin problems and also yeast infections.
DERMagic Anti-dandruff Salt Scrubs – a treatment using a blend of Dead Sea salts and natural minerals removes dead skin cells, draws toxins from the skin, relieves itching and leaves your pet’s skin and coat fresh and exfoliated. The DERMagic Anti-Dandruff Salt Scrub is formulated with organic whole-leaf aloe vera, vitamin E, and pure rosemary essential oil to help remove dead skin cells, relieve itching, and leave your pet’s skin exfoliated. These all-natural, mineral-rich sea salts restore a healthy skin and coat in dogs and cats, and your pet will love the luxurious spa treatment!
As a Skin Exfoliant: The Salt Scrub helps draw toxins from the skin to leave you pet’s skin and coat fresh and exfoliated.
As a Soak to Relieve Itchy Paws: The Salt Scrub can be used as cleansing, relaxing paw soak. Soaking is one of the best ways to treat your pet’s seasonal allergies is to keep their paws clean.
As a Therapeutic Soak: The Dead Sea Salts, consisting of rich minerals, are especially beneficial for senior pets, animals with hip conditions or other orthopedic conditions, arthritis and to help reduce inflammation.
Fleas – Should your dog be brought to us with a flea infestation that is discovered after the groom has started, a flea supplement of $25 (minimum) will apply. This covers the extra time needed for the coat being treated with a specialist flea shampoo, all towels being bagged and washed separately, the Spa being de-flea’d and thoroughly cleansed and disinfected prior to the next client arriving for their appointment. Please note that dogs with fleas cannot be accepted. If your dog has fleas please treat them prior to visiting the Spa.
Skunk – Should your dog be brought to us being skunked, a skunk supplement $27.50 (minimum) will apply. This covers the coat being treated with the amount of product used to eliminate the odour and the Spa being cleansed of skunk odour. Any product used on your dog that is remaining will be given to you to take home to use. Skunk odour is pervasive and lingers for a long while. While we can fully bath your dog and help reduce the skunk smell, the smell can and will linger on for some time and when your dog gets wet, the smell of skunk will re-appear, albeit less prominently as time passes. You are most successful in treating a skunk attack on your dog at home when you do so immediately or as soon as possible after your dog has been skunked. Mild skunk odors in your home can be eliminated with proper ventilation, usually within 14 to 21 days.
** One thing to remember is that when your dog is skunked, even if you’re successful at treating your dog immediately, the smell will still appear to be evident, that’s because the odour is in your environment where the skunk has sprayed and importantly it’s also in your nostrils, so even if you’ve eliminated it, you’re still smelling it. The human nose is very sensitive to the pungent molecules in a skunk’s spray. As such, you may detect a lingering odor even after a thorough cleaning. Rest assured that it will dissipate and go away. The best thing you can do is to maintain airflow in your home. Open all of your windows and let as much sunlight in as possible to oxidize the odor and shorten its lifespan. Also, run the fan in your central heating or AC system to circulate the air. Place bowls of vinegar in each room for two or three days. Stronger odors, such as those that have seeped into clothing, furniture and pet fur, may and cannot be eliminated. If no immediate action is taken, untreated skunk smell can last for months or even years! However, if it has seeped into furniture or clothing unfortunately, it may not be able to be eliminated.
WHILE YOU WAIT
All “While you wait” services are by appointment. Here’s what we offer:
Nail Trim – a 10-minute service. Nail grinding is offered as part of nail trimming. Please ask us.
Nail, Feet & Pad Trim – a 15-minute service where we trim the nails, clean up the “fur slippers” from the pads and neaten the feet.
3-F Special (Face, Feet & Fanny trim) – a 20-minute service which covers cleaning up the face and tidying up the feet and fanny
Eye Trim – a 10-minute service that offers a clean-up around the eyes.
Ear Cleaning – a 10-minute service to clean ears. Ear plucking takes additional time and carries an extra charge.
COSMETIC TEETH CLEANING
*slide the arrow to see before and after
Lisa works one on one with each dog with each appointment taking approximately 45 minutes to an hour depending on the amount of build up. By working alone with your dog, she finds they settle down and are much calmer. Although this type of cleaning is a wonderful safe service it is not a medical procedure but rather cosmetic service.
Lisa is not a veterinarian and does not practice veterinarian medicine; she does not examine, diagnose, or cure any disease.
It is her guarantee that all instruments are well cared for, sharpened, and a new sterilized set of instruments is used on each dog. The sterilization procedure is the same as that used in dental offices throughout Ontario.
TERMS & CONDITIONS
At the K9 Pet Spa we focus on providing a safe and secure environment for your dog and it is important that you share as much information about your special K9 as possible. This will help aid the grooming process for the safety of your boy or girl whilst your fur babe is in our care.
PRIOR TO THE GROOMING APPOINTMENT
Cancelling and rescheduling – Please be mindful that when you forget or cancel an appointment without giving sufficient notice then we miss the opportunity to fill that appointment time, and any clients on the waiting list also miss the opportunity to receive our services.
As time is reserved specifically for your K9 the following fees and terms may apply:
- There are no fees applied for cancellations or reschedules that have given 48 hours or more notice
- Cancellations with less than a 48 hour notice will result in a charge equal to 50% of the reserved treatment amount No Shows or cancellations on the day of the appointment will be charged 100% of the reserved treatment amount
- Please also see below the associated fees for unacceptable K9 Dog Behavior whilst at the K9 Pet Spa
- If you are cancelling your appointment outside normal working hours please text us or leave us a voicemail providing the time of your call, your name, your dog’s name, the time and date of your appointment.
Late Arriving – Please arrive on time for all appointments. While we will do our utmost to accommodate clients that arrive late, clients arriving more than 15 minutes late has a knock-on effect for the next client. We do appreciate you may be late through no fault of your own, and we will do our utmost to accommodate you, however we do have a duty to other clients who keep to their appointment times.
Health & Well Being – If your dog is not feeling well (i.e., diarrhea, vomiting or kennel cough) please do not bring him/her to the Spa for their own comfort. Please also note that The K9 Spa is unable to accept dogs that are pregnant.
APPOINTMENTS
Your K9 Appointment – Please ensure that your dog has been to the toilet before bringing them to the Spa. A full bladder or bowel can be uncomfortable for a dog whilst it is being groomed.
Treatment Time – An approximate completion time will be given for your K9’s treatment when you drop them off, we will call or text you when your K9 is ready.
K9 Behavior – The K9 Spa will refuse the use of its facilities if there is evidence of behavior that may be considered dangerous i.e. aggressive dog behavior that inhibits the groom, this is deemed unacceptable. As a safety aspect for both your K9 and us, we reserve the right to stop the groom and, in this case, at least a 50% charge of the treatment will be charged regardless of how much of the grooming treatment has been completed.
Mats, Tangles & Knots – If the condition of a dog’s coat is severely matted and incapable of being de-matted without causing undue stress and pain to the dog, the dog may be clipped off for reasons of health and well-being. Under the guidance of the Provincial Animal Welfare Services Act, 2019, S.O.
2019, c. 13, owners and keepers are responsible for ensuring the welfare needs of their animals are met – the Act states that, as The K9 Spa is the ‘keeper’ whilst they are in our care, and it is our duty of care under the Act to ensure that your K9 is protected from pain, injury and suffering. Owners will be advised and be required to provide their consent prior to a coat clip off. See Matted Dog Form. We will discuss and provide a suggested maintenance program that is tailored to you and your K9 to help minimize mats, tangles and knots.
Pricing – All prices are guidelines only; we will give you an exact cost at your pre-treatment assessment. Please note that prices for puppies vary according to size; puppy prices are only applicable to dogs under 6 months of age. Pricing is based on breed, hair length, coat condition, temperament, age, and grooming history. Please be advised a supplement will apply if your dog is matted, has fleas, or has not been groomed within the recommended grooming schedule for their breed. Prices are subject to change without prior notice.
Fleas – Please note that dogs with fleas cannot be accepted. If your dog has fleas please treat them prior to visiting the Spa. Should your dog be brought to us with an infestation that is discovered after the groom has started, a flea supplement of $25 (minimum) will apply. This covers the coat being treated with a specialist flea shampoo; all towels being bagged and washed separately, the Spa being de-flea’d and thoroughly cleansed and disinfected prior to the next client arriving for their appointment.
Skunk – Should your dog be brought to us after being skunked, a skunk supplement $27.50 (minimum) will apply. This covers the coat being treated with product used to eliminate the odour and the Spa being cleansed of skunk odour. Any product used on your dog that is remaining will be given to you to take home to use. You are most successful in treating a skunk attack on your dog when you do so immediately or as soon as possible after your dog has been skunked. A number of products are available and it’s advisable to have them on hand at home where you can use it right away. While we can fully bath your dog and help reduce the skunk smell, skunk odor is pervasive and lingers for a long time. When your dog gets wet, the smell of skunk will re-appear, albeit less prominently as time passes. Mild skunk odors can be eliminated with proper ventilation, usually within 14 to 21 days.
Data Protection – the K9 Pet Spa keeps detailed records of all dogs, treatments and owner’s personal details that will be retained by the K9 Pet Spa. All data is kept confidential and secure in accordance with the Data Protection Act and will not be shared with any third parties.
Insurance – The K9 Pet Spa is fully insured for Custody or Control including non-negligence, veterinary treatment following accidental injury or illness, accidental injury or death to an animal whilst in our care at the K9 Pet Spa.
Satisfaction – If for any reason you are not completely satisfied with the treatment received, please advise upon collection of your K9 so that we can do our utmost to rectify.
Payment – payment is due upon completion of service. We accept Visa, Mastercard and debit cards, e-transfer and cash.